Privacy policy

Information Collection

Information Provided by Users

We gather information directly from you when you create or modify your account, request services, contact customer support, or engage with us in any form of communication. This includes details like your name, email, phone number, address, profile picture, payment method, delivery requests, and any additional information you choose to share.

Data Collection During Usage

While you utilize our services, we collect various types of information, broadly categorized as follows:

Location Data: When you use our services for orders or deliveries, we gather precise location information through GPS or network-based methods. If you allow access to location services via our website, we may also track your device's location for promotional purposes. Additionally, we may use your IP address to approximate your location for faster service.

Contact Information: With your consent, we may access your device's address book to facilitate social interactions. This includes storing and using names and contact details to determine network connections and enable direct calling.

Transaction Details: We collect information related to your service usage, such as service type, timing, charges, orders, and associated transaction details. We may also associate your name with promo code usage. This data helps us improve performance and caching.

Usage and Preference Data: Information on how you and other users interact with our services, including preferences, settings, and activities, is collected. We may employ cookies and similar technologies for this purpose.

Device Information: Details about your mobile device, including hardware, operating system, language, identifiers, and network information, are gathered to enhance performance and retrieve running apps.

Call and SMS Information: Communication data, including call/SMS timestamps, numbers involved, and message content, is received to support user-Customer Support interactions.

Log Details: Server logs capture information such as IP addresses, access times, app features/pages viewed, crashes, and browser type. This helps in network checks, data retrieval, and ensuring app functionality.

Information Usage

The collected data is utilized for various purposes, including:

Service Provision: To maintain, enhance, and offer our services, facilitate payments, provide customer support, ensure safety, and deliver updates and messages.

Internal Operations: For fraud prevention, troubleshooting, data analysis, and usage monitoring.

Communications: Sending relevant communications about products, services, promotions, and events, as well as managing contests or promotions.

Personalization: Customizing and enhancing our services based on user preferences and behaviors, including feature recommendations and advertisements.

Information Sharing

We may share collected information:

Through Our Services: With third parties for services requested, public content submission, user-permitted sharing, and other related purposes.

Other Important Sharing: With subsidiaries, service providers, legal authorities, and during business transitions or as required by law.

Third-Party Services

Audience measurement, analytics, and advertising services may be provided by third parties using cookies and similar technologies.

User Choices

Users have options to manage their account, access rights, location and contact information sharing, and promotional communication preferences.

Changes to the Statement

Any significant changes to our privacy practices or this statement will be communicated to users through the Services or other means. Continued use of our services implies consent to such changes.